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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mr Danny Van Himste (Managing Director DHL Express Belux) and Mr Patrick Gilis (Customer Service Director DHL Express Belux) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Danny and Patrick  would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Danny or Patrick and let them know what you think. Please include your telephone number if you would like us to call you back!
Please be aware this concerns DHL Express related complaints, compliments only.

For DHL Parcel please click hereExternal Link / New Window or call customer service 02 583 43 00.

Mr Danny Van Himste
Managing Director DHL Express Belux

“At DHL Express, customer is king! Our expertise, our worldwide network and our local knowhow are at your disposal, whether you are a starter, a small or medium enterprise or a multinational.”

Email Danny Van Himste

Mr Patrick Gilis
Customer Service Director DHL Express Belux

“Customer service is not just a job, it’s the lifeline of any business! What is it about? Offering an excellent service to our customers – making their life easier – keeping their promises - creating a positive experience at every single contact, every day, over and over again. In the end … customer service is all about making sure our customers can celebrate their business successes.”

Email Patrick Gilis
Danny and Patrick will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hrs.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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