Optional Services – Enhanced Shipping Choices

DHL Express offers its customers standard DHL-branded packaging items completely free of charge, such as envelopes, small boxes and flyers.

A payable range of standard DHL-branded packaging is also available to our customers, such as larger boxes, wine boxes and triangular tubes, ideal for sending heavier goods.

DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo-Controlled Packaging for sending diagnostic specimens.

DHL offers a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation. DHL Express manages the process of waybill preparation, content selection, labeling and paperwork, and then sends the parcels to the addresses provided.

DHL Express has a service to satisfy shipments of all shapes and sizes. When your shipment is overweight, is outside of accepted dimensions, or requires dedicated handling due to its contents, please contact your local DHL Express office for advice.

For sending express shipments, DHL Express is certified in certain classes of Dangerous Goods in accordance with ADR and IATA regulations.

Read more about Dangerous Goods

Not enough hours in the day? DHL Express offers a number of pickup and delivery options for when the business day just isn’t long enough. Whether it’s outside of normal business hours, during the weekend, a public holiday, a pickup from or delivery to a remote address, DHL  will be able to find a solution. Please contact Customer Service.

When you need extra peace of mind that your shipment has been delivered, DHL Express can provide a proactive confirmation by fax, email, phone or SMS, whichever is more convenient for you.

DHL Express can arrange for a hard copy of the Receiver’s signature to verify delivery of a shipment. The proof of delivery is sent via fax or email back to the Sender and is an ideal option for customers without internet access.

If you need to send a parcel to a remote address anywhere in the world, DHL Express will meet the challenge. Thanks to our extensive network, we can help you reach customers and suppliers even in rural or difficult to access locations.

At times, it can be much easier to have your customer collect shipments from a DHL Express facility, rather than attempt a delivery to an uncertain address. Simply request the option at the time of booking or shipment pickup and our Customer Service staff at destination will notify the recipient when the shipment is ready to collect.

If you have a DHL shipment that cannot be delivered to your customer for an unexpected reason, DHL Express can arrange to hold the shipment for up to 7 calendar days.

GOGREEN is an all-inclusive carbon neutral transportation service available for account customers. It comprises the calculation of CO2 of every shipment, the offsetting of CO2 emissions through DHL’s Carbon Management function, and the annual certification CO2 offsetting by an external third party.

Read more about GoGreen

In addition to the standard DHL Express liability, we provide financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

If you have a DHL shipment that cannot be delivered to your customer for an unexpected reason, DHL Express can arrange to hold the shipment for up to 7 calendar days free of charge.

DHL Express offers its customers flexible payment and billing options for shipment transport charges, duties and taxes. This flexibility gives the freedom to invoice the Sender, Receiver or Third Party.

• Import Services
  An Import Services billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice.
  Read more about our Import Services
• Duties & Taxes Paid
  This service allows duties and taxes to be charged to the Sender or nominated third party. We will clear the shipment at destination, pay customs charges, and invoice the duties and taxes to the account specified on the waybill. This enables the Sender to sell goods on an all-inclusive price basis. DHL Express then invoices the Sender for the administration of this service as well as the duties and taxes incurred at destination.
• Neutral Delivery
  Neutral Delivery allows the Sender to send a dutiable shipment to the Receiver, with the duties and taxes invoiced to a third party or importer of record. To maintain confidentiality for the Sender, the shipment documentation doesn’t reveal the value of the goods to the Receiver. 
• Cash on Delivery
  On delivery of a shipment, the Receiver pays for the value of the contents. To qualify for this payment option, the Sender needs to have a DHL Express account number and guarantee the value of such shipments. This service is limited between countries where currency translation is not an issue, such as the EU, or within countries for domestic deliveries. Only available for Same Day and Day Definite services, within Europe.

If you use Europallets, DHL Express can exchange them for you in the Benelux. Europallets are not exchanged immediately upon pickup of your shipment, but are returned within 4 weeks. This service is available for Day Definite shipments within the Benelux